Maintenance management is a business function typically responsible for reviewing, repairing and correcting equipment or facilities in a organisation/company. Large organisations, particularly manufacturing and production companies will use maintenance programs to ensure their production processes continue to produce high-quality products with as little waste as possible. Maintenance can also help organisations/companies prevent major capital expenditures to replace broken equipment, which can create a significant drain on company resources. Maintenance is the necessary and basic support and repair of machines. Maintenance includes tasks such as lubricating, adjusting, and replacing parts.

Maintenance programs is used to improve operating activities and manufacturing processes. Maintenance policies also extend the functional life of fixed assets, such as machinery, equipment and facilities. Maintenance management is an administrative, financial, and technical framework for assessing and planning maintenance operations on a scheduled basis.

Maintenance management covers multiple expertise areas, including managing inventory, outsourcing maintenance activities, maintaining vehicles, benchmarking and outlining shop operations. Maintenance management also addresses the impact of the maintenance on available resources and the environment.

Maintenance management is interrelated with other forms of management in a business. For example, it is connected to financial management, since a maintenance management system determines how maintenance resources, which have a cost, are allocated and used up. Business owners and operators cannot develop or adjust their maintenance management systems without also addressing other management systems within the company.

To develop a proper maintenance management system, a company first has to evaluate its current maintenance practices to determine what maintenance tasks and resources are used and necessary. Ideally, the maintenance management system should be able to record maintenance tasks and inventory/resources, provide feedback to the facilities operations manager for analysis, and support the needs of the company and its customers. Computerised maintenance management software programs often can meet these requirements and greatly reduce the amount of work necessary compared to manual systems.

The following Maintenance process types can be performed:

  • Planned downtime : A period of scheduled downtime for machine maintenance. Planned downtime is preferable to unplanned downtime caused by machine failure.
  • Predictive maintenance : A maintenance approach that involves testing and monitoring machines in order to predict machine failures.
  • Preventive maintenance : Maintenance performed while a machine is in working order to keep it from breaking down.
  • Corrective (Reactive) maintenance : Maintenance performed only after a machine fails or experiences problems.

360 Strategic Asset Management -Maintenance Management Processes

Maintenance planning Functionalities

The following is a graphical view of the functionalities for maintenance planning.


Maintenance planning business process

The following is a graphical view of the functionalities for business process of maintenance planning.


Maintenance Register Features

Maintenance Register has the following main features that integrates with Dynamics AX.


This maintenance planning list view is a display of all the execution orders in their different execution statuses.

Execution orders can be created from various sources. These include:

  • From a previously recorded Failure
  • From a previously recorded Incident
  • Directly from the Specific Asset register
  • Directly from a Maintenance work order
  • From Forecast Events
  • A combination of above scenario’s



Maintenance planning detail

Create a new execution register record with the create wizard

Execution Specific

Enter and view information about the specific work order line for the execution record selected

Resource lines

The purpose of this form is to allow you to do feedback on the actual resource usage for the selected work order. Feedback is the mechanism by which you tell what actually occurred during the progress of the work order. During actual execution of work, variances will occur between the budgeted items and what actually gets consumed.


Define the execution characteristics, execution actions, permit, ageing, exchange and additional information on a execution specific line.


Create new Contract, Execution, Failure or Incident record from the execution specific line.


Enquiries of all Budget vs Actual calculations; Financial transactions and job card reports.

Meter Feedback

The main purpose of this function is to provide feedback on events in progress. Feedback can be done on all resources linked to an event.


Changing of execution specific status and the record status.