The goal of the After-Sales-Service Management module is to enable OEM’s and distributors to track asset ownership, asset warranty and asset repair information as well as manage the warranty and repair process. After-Sales-Service Management is the periodic or as-required maintenance or repair of equipment by its manufacturer or supplier, during and after a warranty period.

Key features for After Sales Service Management includes:

  • Registers for all serial controlled products which were manufactured, distributed or sold;
  • Manages the maintenance repair / exchange of products either on-site or off-site;
  • Provides Warranty validation and management of all client queries; and
  • Manages Warranty claim process

Insight-Key includes the following functional areas:

- Strategic Asset Management

- Operational Health and Safety

- Risk Management

Insight-Key cubes available:

The following Insight key cubes are available for the different functional areas:

  • Certificates
  • Combined Specifics
  • Contract Lines
  • Contracts
  • Engineering Status
  • Failures
  • Financial Transactions
  • Incidents
  • Inventory Transactions
  • Licenses
  • Maintenance Resources
  • Maintenances
  • Meter Feedback Entries
  • Operational Status
  • Operations Resources
  • Operations
  • Participant Impacts
  • Participants
  • Permits
  • Rental Status
  • Risk Actions
  • Risk Lines
  • Risks
  • Specific History Entries
  • Specific Locations
  • Specific Resources
  • Specifics
  • Warranties

The following graphic illustrates the Insight Key dashboard example.